Independent technology studio
Software for the bits of your business that have become a mess.
Spreadsheets, shared inboxes, and follow-ups that live in someone’s head. QIIQ replaces that tangle with a small system designed around how the work actually happens.
The usual shape of the problem
None of those individual steps are necessarily bad.
A form, an inbox, a spreadsheet, a reminder — each one made sense when it was added. The trouble is what happens between them: an enquiry lands, gets forwarded, gets logged (sometimes), and then depends on someone remembering.
- Website enquiry
- shared inbox
- someone forwards it
- spreadsheet
- someone remembers to follow up
What QIIQ builds
Small internal systems, shaped around the process you already have.
The work is usually something staff already do by hand — enquiry handling, follow-ups, the status of a job — made into a system that is simple enough to actually use.
- Enquiry trackers So a new enquiry has an owner, a status, and a next step — instead of sitting in a shared inbox.
- Lightweight CRMs Enough structure to know who is in play, without dragging a sales platform into a business that does not sell that way.
- Workflow tools The sequence of work made visible: who has it, what happens next, what is blocked.
- Follow-up systems Reminders that belong to the process, not to whoever happened to see the email.
- Operations dashboards A picture of what is waiting, overdue, or quietly stuck — drawn from the work itself.
- Internal portals A place staff actually use, instead of another spreadsheet copy on someone’s desktop.
- Integrations Connecting the two or three tools you already have, so people stop re-typing.
- Reporting Simple answers to “what happened this week?”, without exporting to yet another sheet.
Working with QIIQ
Start with the process, not with a piece of software.
QIIQ does not begin by recommending a tool from a list. First comes what currently happens — including the unofficial bits, the workarounds, and the step that only one person knows.
- 01
Understand
Look at the real sequence of work, not the version in the procedure document.
- 02
Simplify
Strip it back to what actually matters, and drop the steps that only exist because of the tools.
- 03
Build
The smallest useful system — something staff can use this month, not a future platform.
- 04
Support
Adjust it once it meets real use. Processes change; the system should be allowed to as well.
Illustrative example
Independent clinic
A clinic taking new enquiries by web form and email. They land in a shared inbox. Whoever sees them first might reply. There is a spreadsheet of “people who got in touch”, usually a week behind.
- New enquiry
- assigned
- contacted
- follow-up
- booked / lost
Staff then have one place to see what has arrived, who owns it, what needs doing next, and whether it booked or was lost.
A system of this scale might typically be around £1,500–£2,500, depending on the workflow. This is an illustration, not a quote.
Plenty of SMEs are stuck in a gap: generic software that does not quite fit, spreadsheets that have gone too far, and “proper” systems that would be expensive and slow to impose on a process that is actually quite specific.
The useful move is often a straightforward system that matches the real work — and is allowed to stay small.
Most initial business-system projects are around £1,000–£3,000. Where QIIQ looks after hosting and upkeep, managed support starts at £99/month.
Also: QIIQ Home
Smart homes that don’t require becoming a full-time Home Assistant hobbyist.
QIIQ also helps with Home Assistant, dashboards, automations, energy monitoring, cameras, heating, networking, and getting devices to talk to each other. Setup and configuration — not electrical installation.
Tell me about the bit of your business everyone complains about.
A short note is enough. I’ll tell you whether it sounds like a QIIQ problem, and what a small system could do.