QIIQ Business
Custom software for the process you already have.
Most of the work is not “we need an app”. It is “this important thing currently lives in email and a spreadsheet, and it is getting worse.”
A good fit
QIIQ is usually a good fit when the process has gone a bit awkward.
The problems are ordinary. That is why they persist: not dramatic enough to trigger a transformation project, and too specific for a generic product to fit. So they get another column in the sheet.
- Enquiries going missing A form submission or an email lands, and then it depends on who saw it, and whether they were busy.
- Nobody is sure who owns it The work is in a shared inbox, a chat thread, and a spreadsheet. Ownership is implied, which means it is optional.
- Re-typing the same facts Something is entered on a website, copied into email, typed into a sheet, and typed again into whatever you invoice from.
- Follow-up that relies on memory The second chase is the one that slips. The process has a first step; it does not have a next step.
- The process living in someone’s head It works because one person knows the unofficial order of things. That is not a system. It is a dependency.
- No useful picture of what is happening You can see activity. You cannot see waiting, overdue, or lost — not without assembling it by hand.
If you are looking for a 50-person implementation team or a complete enterprise ERP replacement, QIIQ is probably not the right fit.
What that can become
Software shaped around the work — not the other way around.
QIIQ does not start from a catalogue of products. The starting point is the current sequence: what arrives, who touches it, what gets lost, and what “done” actually means.
The result is usually a small internal system. It might look like one of the things below. It might be a thinner combination of them.
- Enquiry-management system Capture, assign, follow up, close. One record, not four copies.
- Internal workflow app The sequence of a job made visible, with a place for the exceptions.
- Lightweight CRM Enough to run relationships without importing a sales methodology you do not use.
- Service / booking workflow From first contact through to booked, delivered, or declined.
- Operations dashboard A working view of volume, wait time, and what is stuck.
- Task and follow-up management Next actions that belong to the process, with a date that means something.
- Reporting Answers drawn from the work, not from a spreadsheet that is almost up to date.
- Small integrations Moving data between the tools you already have, so people stop being the integration.
- Customer or internal portals A calmer place to check status than “any update on this?”
That usually means starting with the smallest system that solves the actual problem — something staff will actually open — and improving it once it is in use. Not a six-month transformation programme, and not an enterprise platform unless one is genuinely required.
You also avoid paying for hundreds of features the business does not need. That is a different job from selecting a large product and then changing the work to suit it.
Starting point
A Systems Review is usually enough to begin.
Show QIIQ how the process currently works. That means looking at where enquiries and information arrive, what happens next, who handles them, where facts get copied, what relies on someone remembering, which tools are involved, and where work gets delayed, lost, or duplicated.
You then get practical recommendations — not a long consultancy report. The recommendation might be custom software, some automation, improving a tool you already have, or leaving the parts that already work alone.
If QIIQ subsequently builds the recommended system, the £199 review fee is deducted from the project.
- Systems Review £199
A focused look at one awkward process, then practical recommendations.
- Small business systems typically £1,000–£3,000
Most initial projects sit here: enquiry trackers, lightweight CRMs, admin tools, follow-up systems, small portals, and reporting. More involved work is quoted individually.
- Managed support from £99/month
Hosting, monitoring, maintenance, security updates, support, and administration — where QIIQ is looking after the system. Not every project needs this. The exact ongoing requirement depends on what is built, and any third-party service costs are explained before you commit.
- Technical consultancy from £350 / half day
Architecture, technical reviews, software or vendor decisions, project rescue, and development guidance. Also a starting point if existing software is not working well.
If software already exists but is not working well, the consultancy starting point also covers an independent look at an application, its architecture and hosting, an outsourced build, or a proposed implementation.
Illustrative example
Trade or property service
An enquiry arrives. Someone books a site visit, writes a quote, chases it if they remember, and then — if it is accepted — the job starts. The awkward part is usually the middle: quotes sitting in inboxes, follow-up that depends on memory, and no clear view of what is still live.
- Enquiry
- site visit
- quote
- follow-up
- accepted
- job
The useful version is one place for what is live, what is waiting on a quote, and what has become a job. A first system of this kind is usually in the same typical range as other small business systems, depending on the steps that actually need software.